1Where does AmbyGear work?
Antigua and Barbuda
British Virgin Island
Cote de Ivoire
Taiwan Province of C
Trinidad and Tobago
United Arab Emirates
2Why do you charge a monthly service fee?
The AmbyGear Smartwatch requires a cellphone network to function. The monthly service fee helps us to cover expenses such as cellular service, network location services, backend computing and processing, support, app development, software upgrades and many other services to support the best experience possible.
3How much does the service cost?
If you purchase the AmbyGear Smartwatch, the service plan is USD $14.90 per month, no contract required (MyGear plan).
If you rent the AmbyGear Smartwatch, the service plan is USD $19.90 with a 2-year service contract (YourGear plan).
4What types of payment do you accept?
Accept all major credit cards such as Visa, Mastercard, American Express and Discover.
5Do I need the subscription service for the AmbyGear Smartwatch to work?
Yes, the subscription service is required for the Smartwatch to work.
6Can I use a SIM card from another cellular service provider?
No, you can’t. In order to ensure quality of service, we had to certify that the cellular service providers can offer a high quality service and have support for features such as AGPS and LBS.
Unfortunately not every cellular service provider is able to offer a good enough service to meet our standards.
7When is the monthly service charged?
We process payments at the end of your billing cycle. The billing cycle duration is the length of a month. For example if you set up the service on May 15, your first billing cycle will be June 15 and we will bill your credit card on the 15th of every month.
(Exception for billing setup on the 29th, 30th and 31st, in this case the card is billed on the 28th)
8Can I cancel my subscription?
For the MyGear plan you, can cancel the subscription at any time with a 10 business day notice. The service will be terminated at the end of the next billing cycle. No further charges will be assessed after the last billing cycle ends.
For the YourGear plan, you can cancel the subscription at any time with a 10 business day notice. If the first 2 years of use are not completed, a partial refund of the deposit will be issued once the AmbyGear Smartwatch is returned.
9How much is the refund?
The refund amount will depend on two factors:
1) How long the account has been active.
2) The condition of the AmbyGear Smartwatch as assessed by our operations team.