Safety

1What kinds of safety alerts are in the watch?
The smartwatch has geo-fences and distance alerts.
2What is a geo-fence?
A geo-fence is a virtual perimeter for a real-world geographic area. It can be set up from the smartphone app. You can set up the geo-fence to send an alert to your phone if your child enters or exits the geo-fence.
3How many geo-fences can I create?
You can create as many as 8 geo-fences.
4What is the distance alert?
The distance alert is used to monitor the distance between you and your child. You can select a distance that if it is breached, an alert will ring your phone and vibrate the Smartwatch. It is useful to keep the kids in range but still give them independence when going to the park or the beach.

Security

1How can I get the smartphone app?
On an iPhone, open the App Store app and search for iGPS.
On an Android phone (Samsung, LG, Motorola, etc...), open the Play Store app and search for iGPS.

Getting Started

1How do I turn the watch on?
First ensure that the smartwatch is fully charged. Then press and hold the button on the lower left side for 2 seconds.
2How do I connect with my phone?
Please download the smartwatch app from the Apple App Store or from Google Play Store. After installing the app, please use the app and follow the setup screens on the app.
3Is the Smartwatch waterproof?
Yes and no. The smartwatch is ok for water splashes but can not go for a swim.

Communicating

1What apps can I use to call the smartwatch?
You can use the smartwatch app or simply make a regular call to the watch. Please remember that the watch is set to only receive calls from authorized numbers by default.
2Which network does the Smartwatch use?
The Smartwatch uses a private cellphone network. The SIM card should not be replaced. For more details please visit the AmbyGear Service Q&A webpage.
3Does my phone need to be on a specific cellphone network?
No. Your phone can be on any cellphone network.
4Can I make voice calls to/from the AmbyGear Smartwatch?
Yes, you can call the smartwatch as long as your cellphone number is on the authorized list. You can add the cellphone number to the authorized list via the SmartPhone app.
5Who can my kids call from the Smartwatch?
You can store up to 20 numbers on the smartwatch and your kids can call those numbers. Please use the iGPS app to sotre the numbers on the smartwatch. The smartwatch can store up to 20 phone numbers.
6Can my child use the smartwatch without a subscription plan?
No, the smartwatch requires the subscription plan to connect to the smartphone.

Apps and Use

1How often do I need to charge the smartwatch?
The battery can last up to three days on normal usage.
2Can the smartwatch send and receive text messages?
The smartwatch can send alert notifications via text, but cannot receive text messages.
3Who is the smartwatch designed for?
The Smartwatch is designed for kids between ages 4 and 11.
4Which smartphones are supported?
AmbyGear supports iOS (iPhone 5, 5S, 6, 6+, 6S and newer with iOS7 or newer) and Android phones starting with version 4.1 (Jelly Beam) which includes Samsung, LG, Motorola, HTC and others.
5What happens if the Smartwatch is removed from my child's wrist?
You can receive an alert notification by setting the "Watch Off Alarm" in the settings menu in the SmartPhone app.

Smartwatch Functions

1Are there any fitness functions on the smartwatch?
Yes, the Smartwatch can track your child's stpes and calculate how many calories he/she is burning. You can also set weekly targets.
2Kid's Social Network?
The Smartwatch can be used to register friends who also have a smartwatch. The list of friends will be shown in the SmartPhone app.
3Can one parent monitor 2 or more Smartwatches at the same time?
Yes, you can connect up to 8 Smartwatches to one app.
4Can I add a second or third Smartwatch to my account at a later time?
Yes, you can add up to 8 smartwatches anytime.
5What is the warranty of the smartwatch?
The smartwatch has a 12-month warranty for manufacturing defects.
Didn't find the answer you were looking for?

Contact our experts